Shipping policy
When will I receive my order?
Once your order has been processed, we will dispatch your order within 3-5 working days.
Please note, that this timeframe is for packing and dispatch only. Transit times will vary depending on your location.
Once dispatched, orders generally arrive within the following times, depending upon your location.
AusPost Standard Post: 2-8 business days
AusPost Express Post: 1-4 business days
International Post: 1-3 weeks
Where will my order be sent from?
All orders are packed and sent from shop in Corrimal near Wollongong NSW Australia.
How can I track my order?
Once your order has been processed and dispatched, you will receive an email with an Australia Post tracking number.
Please note: once your parcel has been taken to the post office it's in the hands of the post and we are unable to speed up the shipping time.
My order has yet to arrive. What now?
If your parcel goes missing in transit or if you have any issues receiving your parcel, please contact us and we will do our best to help resolve the issue on our end.
If you have opted to have your parcel 'safe dropped' to your address and the parcel goes missing after delivery, please contact Australia Post directly.
Please Note: We are not responsible for lost or damaged postage items. Claims can be made through Australia Post.
Website Disclaimer
All care has been taken in the preparation of the information and materials published on this site. However, Energy Enhancement Pty Ltd, trading as Soulibrium, makes no representations or warranties about the accuracy, reliability, completeness, or suitability of this information for any particular purpose. To the fullest extent permissible by law, Energy Enhancement Pty Ltd, trading as Soulibrium, will not be liable for any expenses, losses, damages (including indirect or consequential damages), or costs arising from the information being inaccurate or incomplete in any way and for any reason. This site may include hyperlinks, frames, or other references to third-party websites. Energy Enhancement Pty Ltd, trading as Soulibrium, does not control the content of these external sites and makes no warranties regarding the accuracy, timeliness, or subject matter of the material found on these sites. Energy Enhancement Pty Ltd, trading as Soulibrium, does not necessarily endorse or sponsor any content on such sites. We also make no representations or warranties that material on linked websites does not infringe any intellectual property rights. Linking to such external sites does not imply authorization or endorsement of any infringement of intellectual property rights. The products and information provided through this website have not been evaluated by the Therapeutic Goods Administration (TGA). These products are not intended to diagnose, treat, cure, or prevent any disease. All information on this website, including product labels and packaging, is for informational purposes only and should not be considered a substitute for professional medical advice. Please consult your healthcare provider before using any products or making any medical or health-related decisions. If you have any concerns about the content of this website, please contact Energy Enhancement Pty Ltd.
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